A good field service experience is all about getting the right service technician to the right place at the right time—with the right equipment, tools, and information—to get the service task right. The pattern is both clear and striking. Field service organizations that can achieve first-time fixes at higher rates satisfy and retain more customers, improving service provider profits. The Nokia Field Technician Console (FTC) application helps field technicians resolve customer issues more quickly and activate more new services with less effort, improving the overall operating efficiency of the entire organization.