As complex digital home and mobile broadband services penetrate deeper into the mainstream, communications service providers (CSPs) must find better ways to manage and support these services. Today it is commonplace to escalate help desk calls from Level 1 support agents to more expensive Level 2 or Level 3 agents. The Nokia Customer Service Console (CSC) makes it easier for Level 1 help desk personnel to solve a wide range of customer support issues. The result is a more efficient and effective call center, with lower customer support costs and higher customer satisfactiion.