Nokia Connected Service Technician Application Note


Using five CSVs, Chorus leveraged the solution concept for a New Zealand market trial of an integrated platform intended to accelerate the installation of gigabit broadband nation-wide by increasing efficiencies and reducing costs. The CSVs minimized long trips to the warehouse, allowed for in-transit asset transfers and simplified work order processing. The two-month trial produced significant results, including time and cost savings in the areas of inventory management, installation, service provisioning, customer notification, tool and inventory tracking and electronically automated forms. These results can apply to any field service operation, not just that of a network provider. This solution concept is an excellent choice for organizations seeking dramatic improvements in their field service operations.